Refund Policy

Last Updated: June 11, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@maisonharrow.com.

Please note that returns will need to be sent to the following address: the return address will be provided when you reach out to our customer support.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@maisonharrow.com.

Damages and Issues

Please inspect your order upon reception and contact us within 48 hours after delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We cannot accept returns for custom products, including special orders or personalized items. Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@maisonharrow.com.

Return Shipping Costs

Customers are responsible for covering the shipping costs for returning any item. We do not provide prepaid return labels. Any return shipping fees incurred will not be reimbursed.

Contact

Should you have any questions regarding our return procedures, please contact us.

Store Name:
Maison Harrow

Company Name:
TMP E-Com

Company Registration Number:
77899822

Address:
Rozenhaag 38
3831 CB Leusden
Utrecht
The Netherlands

Phone:
+3197010227129

Email:
info@maisonharrow.com

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM

Saturday - Sunday: 11:00 AM – 3:00 PM

Reach out to us:
Contact page: https://maisonharrow.com/pages/contact